Career path · IT Support
IT Support resources.
An IT Helpdesk Technician provides technical help across hardware and software. They troubleshoot and resolve issues, repair or replace faulty components, install and configure software and set up workstations, keeping day-to-day IT running smoothly.
- 10 videos
- 3 articles
New to the role? Start with these three.
The quickest way to see what an IT Helpdesk Technician does day to day.
7:03Video·Role in action
Watch an IT support specialist save the day
How an IT support specialist reacts to a major tech problem: the tools they use to fix it and how they work with other departments.The roleWatch now
Article·3 min readIT Helpdesk and IT Support Salaries in the UK: What Beginners Can Expect in 2026
The short answer: New starters in IT helpdesk roles are generally looking at £24,000–£28,000 in their first year, according to GOV.UK's National Careers Service and…Salaries & jobs11 Sep 20260:32Video·Role overview
What is an IT Support Specialist?
The roleWatch now
All IT Support Resources
13 resources
Videos
10What is an IT Support Specialist?
The roleWatch nowWatch an IT support specialist save the day
How an IT support specialist reacts to a major tech problem: the tools they use to fix it and how they work with other departments.The roleWatch now0:12Video·Technical skill
Hardware Knowledge
One of the technical skills you will build to work in IT support.Technical skillsWatch now0:11Video·Technical skill
Cybersecurity
One of the technical skills you will build to work in IT support.Technical skillsWatch now0:14Video·Technical skill
Problem Solving
One of the technical skills you will build to work in IT support.Technical skillsWatch now0:16Video·Technical skill
Troubleshooting
One of the technical skills you will build to work in IT support.Technical skillsWatch now0:26Video·Technical skill
Job Tickets
One of the technical skills you will build to work in IT support.Technical skillsWatch now0:12Video·Soft skill
Customer Service
A transferable soft skill you already have, and how it helps you move into IT support.Soft skillsWatch now0:10Video·Soft skill
Customer Support
A transferable soft skill you already have, and how it helps you move into IT support.Soft skillsWatch now0:11Video·Soft skill
Communication
A transferable soft skill you already have, and how it helps you move into IT support.Soft skillsWatch now
Articles
3- Article·3 min read
IT Helpdesk and IT Support Salaries in the UK: What Beginners Can Expect in 2026
The short answer: New starters in IT helpdesk roles are generally looking at £24,000–£28,000 in their first year, according to GOV.UK's National Careers Service and…Salaries & jobs11 Sep 2026 
Article·5 min readWhat Certifications Do Junior IT Roles Need?
Breaking into the IT industry can feel overwhelming, especially when many job descriptions appear to ask for years of experience before you have even had the chance to…Certifications25 Jun 2026
Article·2 min readWhat Does an IT Helpdesk Technician Actually Do?
With the rising amount of tech careers, it comes as no surprise that there are lots of new courses available to help you gain knowledge, up-skill and switch industries…The role8 Oct 2025
Nothing matches those filters yet.
Try another topic, search all career paths, or clear the filters.
Free career consultation
Ready to become an IT Helpdesk Technician?
Talk to a career advisor about the IT Helpdesk Technician Career Programme, your background and how the job guarantee works.
- Job guarantee or 100% refunded
- 96% first-time pass rate
- Rated 4.7 on Trustpilot
- ELCAS approved
