Build Your Career with NewTo: Cybersecurity, IT Helpdesk, and Data Analysis Courses
At NewTo, we believe in providing the skills you need to succeed in today’s fast-paced tech world. Whether you’re aiming…
IT Support Resources
Tech Support
An IT Helpdesk Technician is responsible for providing essential technical assistance across hardware and software systems.
They troubleshoot and resolve technical issues, replace or repair faulty components, install and configure software, and set up computer workstations to ensure smooth day-to-day IT operations.
Their role is vital in maintaining reliable and efficient computer systems for businesses and users alike.
What is an IT Support Specialist?
What Soft Skills Do You Need to Work in IT Support?
Understanding the transferrable soft skills that you already possess which will help transition you into a career in IT Support.
Customer Service
Customer Support
Communication
What Technical Skills Are Needed to Work in IT Support?
Learn more about the technical skills you will acquire to work in IT Support.
Hardware Knowledge
Cybersecurity
Problem Solving
Troubleshooting
Job Tickets
IT Support in Action
In this video, you will learn how an IT support specialist would react to a major tech problem. Explore the techniques and tools they will use to resolve issues and keep their organisation running smoothly, as well as how they collaborate across multiple departments.
Watch an IT support specialist saves the day when a major tech problem arises.
Career Paths & Salary Projections
01
First Line Support
£25,000
02
Second Line Support
£32,500
03
Third Line Support
£37,000
04
IT Manager
£54,000
With average salaries of £34,000, IT Helpdesk Technician roles remain a stable and rewarding career path in the UK’s tech sector, offering both financial security and diverse opportunities for progression.
Explore live salary data, role-specific pay bands and current hiring trends.
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Best IT Certification and Why You Should Get One
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IT Support Certifications
What Certifications Do You Need To Become An IT Professional?
CompTIA ITF+
There are 6 key skills that you will learn during your CompTIA ITF+ studies:
- IT Concepts & Terminology
- Infrastructure
- Applications and Software
- Software Development
- Database Fundamentals
- Security
CompTIA A+
There are 9 key skills that you will learn during your CompTIA A+ studies:
- Hardware
- Operating Systems
- Software Troubleshooting
- Networking
- Hardware & Networking Troubleshooting
- Security
- Mobile Services
- Virtualisation & Cloud Computing
- Operational Procedures
CompTIA Network+
There are 5 key skills that you will learn during your CompTIA Network+ studies:
- Networking Concepts
- Infrastructure
- Network Operations
- Network Security
- Network Troubleshooting & Tools
Microsoft Azure Fundamentals
There are key skills that you will learn during your Microsoft Azure Foundations studies:
- Cloud Concepts
- Core Azure Services
- Core Solutions & Management Tools on Azure
- General Security and Network Security Features
- Describe Identity, Governance, Privacy & Compliance Features
- Azure Cost Management & Service Level Agreements
CompTIA Security+
There are 5 key skills that you will learn during your CompTIA Security+ studies:
- Attacks, Threats & Vulnerabilities
- Architecture & Design
- Implementation
- Operations & Incident Response
- Governance, Risk & Compliance