Course Duration
1 Day

Professional Development
Authorized Training

Professional Development

Course cost:
was £980
£829

Professional Development Certification Overview

Problem-solving is a critical skill in modern organisations, where challenges are often complex, fast-moving, and require structured thinking. This course equips learners with practical tools and techniques to identify, analyse, and solve problems effectively in a professional environment.

Learners will explore different types of problems, understand root causes, and apply structured approaches to develop and evaluate solutions. The course focuses on building confidence in decision-making, improving critical thinking, and enabling learners to approach challenges with clarity and consistency.

Through interactive exercises and real-world scenarios, learners will gain hands-on experience in applying problem-solving frameworks that can be used immediately in the workplace.

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Prerequisites

There are no formal prerequisites for this course. A willingness to engage in practical exercises and discussion will support learning outcomes.

Target audience

This course is designed for:

  • Professionals who need to solve problems as part of their role
  • Team members involved in decision-making and process improvement
  • Individuals looking to strengthen analytical and critical thinking skills
  • Early to mid-career professionals seeking structured approaches to challenges

Learning Objectives

By the end of this course, learners will be able to:

  • Define different types of problems and their impact on organisational performance
  • Apply structured problem-solving models to workplace scenarios
  • Identify root causes using appropriate analytical techniques
  • Generate and evaluate potential solutions effectively
  • Make informed decisions based on evidence and logical reasoning
  • Communicate solutions clearly to stakeholders

Solve Problems Course Content

Understanding problems in the workplace

  • What defines a problem in a professional context
  • Types of problems, including simple, complex, and ambiguous
  • The impact of unresolved problems on teams and organisations
  • The role of structured thinking in effective problem-solving

Problem-solving frameworks and approaches

  • Overview of common problem-solving models
  • When to use different approaches depending on context
  • Breaking down problems into manageable components
  • Avoiding common pitfalls in problem-solving

Root cause analysis

  • Difference between symptoms and root causes
  • Techniques such as the five whys and cause-and-effect analysis
  • Gathering and analysing relevant data
  • Validating assumptions and avoiding bias

Generating and evaluating solutions

  • Creative thinking techniques for solution generation
  • Evaluating options based on feasibility, impact, and risk
  • Prioritisation methods for selecting the best solution
  • Balancing short-term fixes with long-term improvements

Decision-making in practice

  • Structured decision-making techniques
  • Managing uncertainty and incomplete information
  • Risk assessment and mitigation
  • Building confidence in making and owning decisions

Communicating and implementing solutions

  • Presenting solutions clearly and persuasively
  • Engaging stakeholders and gaining buy-in
  • Planning implementation steps
  • Monitoring outcomes and measuring success

Embedding problem-solving skills

  • Building problem-solving into everyday work
  • Encouraging continuous improvement
  • Reflecting on outcomes to improve future performance
  • Developing a personal action plan

Assessment and engagement

  • Scenario-based exercises and group discussions
  • Practical application of problem-solving tools
  • Individual and team-based activities
  • Reflection and action planning

Learner benefits

  • Improved confidence in tackling workplace challenges
  • Enhanced critical thinking and analytical skills
  • Practical tools that can be applied immediately
  • Better decision-making and communication abilities
  • Increased contribution to team and organisational success

Solve Problems Dates

Next 1 available training dates for this course

OFFER!

VIRTUAL

QA On-Line Virtual Centre
1 DAYS | ALL DAY
Wed 30 Sep 2026
AVAILABLE
was £980
£829
BOOK NOW

Advance Your Career with Solve Problems

Gain the skills you need to succeed. Enrol in Solve Problems with Newto Training today.