Course Duration
4 Hours

Microsoft
Authorized Training

Business Applications

Course cost:
was £499 + VAT
£449 + VAT

Business Applications Certification Overview

Artificial intelligence is changing the way people work. This introductory course explores how AI and generative AI can help create content, organise information and support everyday workplace tasks.

Learners will discover practical ways to use AI more effectively, understand how context improves AI responses, explore the role of AI agents, and learn how to review AI-generated content with confidence.

Designed for business users, this course focuses on real-world workplace scenarios and requires no technical or programming experience.

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Prerequisites

Participants should have:

  • General experience of working with digital documents, communications, meetings or business information.
  • An interest in using AI to support everyday workplace activities.
  • A willingness to review AI-generated information critically and apply their own professional judgement.
  • No prior knowledge or experience of AI is required

Target Audience

This course is designed for:

  • People who are new to generative AI or Microsoft Copilot.
  • Business professionals who create, review, summarise or organise information.
  • Employees who work across emails, meetings, chats, documents and presentations.
  • Project, operational, administrative, customer-facing and management professionals who want to reduce time spent gathering and drafting information.
  • Anyone who needs to understand the opportunities, limitations and responsibilities associated with using AI at work.

Learning Objectives

By the end of this course, learners will be able to:

  • Explain the basics of AI and generative AI.
  • Identify practical ways AI can support everyday work.
  • Improve AI responses by providing effective context.
  • Understand when AI agents can help automate multi-step tasks.
  • Review AI-generated content and use AI responsibly.

Work smarter with AI (AI-3025-A) Course Content

Module 1: Introduction to AI at work

  • AI in everyday work
  • Opportunities and benefits of AI
  • The importance of human judgement

Module 2: What is AI?

  • Understanding AI and generative AI
  • How generative AI differs from traditional software
  • Creating and analysing content with AI
  • AI in practice

Module 3: Use AI at work

  • Creating content and summaries
  • Finding and organising information
  • Supporting decisions and next steps
  • Practical workplace scenarios

Module 4: Why grounding matters

  • What grounding means
  • Providing context to AI
  • Improving the quality of responses
  • Grounding AI in organisational information

Module 5: Work with AI agents

  • Understanding AI agents
  • AI chat versus AI agents
  • Agent-assisted tasks and workflows

Module 6: Use AI with confidence

  • Reviewing AI-generated content
  • Protecting information
  • Responsible AI principles

Exams and Assessments

There is no associated certification exam.

Upcoming Dates

Dates and locations are available on request. Please contact us for the latest schedule.

Advance Your Career with Work smarter with AI (AI-3025-A)

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