Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £1,995
£1,617
ITIL and Service Management Certification Overview
Transformation sits at the heart of ITIL® (Version 5) and underpins every pathway within the framework. As organisations move from understanding service management concepts to applying them at scale, the ability to lead and support transformation becomes essential.
This course is designed as the natural next step after ITIL Foundation, helping learners build the knowledge required to progress towards ITIL Managing Professional, Practice Manager, or Strategic Leader designations.
This three-day course explores how organisations can achieve effective transformation using ITIL guidance. Transformation moves beyond routine improvement and focuses on coordinated change across multiple dependencies, often involving uncertainty, complexity, and risk.
Learners will explore how transformation is structured across governance, positioning, execution, and learning layers, and how these work together to deliver sustainable outcomes.
The course also examines how modern approaches such as artificial intelligence, DevOps, and PRINCE2 align with ITIL to support delivery. Through practical examples and real-world scenarios, learners will understand how transformation initiatives are designed, executed, measured, and continually improved within the ITIL Value System.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Participants must hold one of the following certifications:
- ITIL (Version 5) Foundation Certificate
- Any ITIL 4 Certificate
Target audience
This course is designed for:
- Anyone involved in delivering or supporting digital products or services
- Business professionals seeking to understand organisational transformation
- Service managers, product owners, and team leaders responsible for change initiatives
- Individuals adopting or expanding ITIL-based service management practices
- Professionals working toward ITIL Managing Professional, Practice Manager, or Strategic Leader designations and looking to deepen transformation knowledge
- Anyone who has been looking for the missing puzzle piece of 'How to implement ITIL' in any organization
Learning Objectives
By the end of this course, learners will be able to:
- Explain core ITIL concepts and how they support organisational transformation
- Describe transformation layers, stages, steps, patterns, and contextual influences
- Explain how tools, techniques, governance models, and measurement approaches enable transformation
- Describe how artificial intelligence, DevOps, and PRINCE2 integrate with ITIL to support delivery
- Explain how lessons learned feed continual improvement within the ITIL Value System
ITIL Transformation Course Content
Module 1 - ITIL foundation recap and transformation overview
- Define digital products and digital services and identify their key characteristics
- Explain how service offerings create value through digital products and services
- Describe the purpose and structure of the ITIL product and service lifecycle model
- Identify value chain activities and how they contribute to value creation
- Clarify relationships between products, services, value co-creation, and lifecycle management
- Describe transformation within the ITIL context and its role in the ITIL Value System
Module 2 - The ITIL transformation model
- Describe the four layers of transformation: governance, positioning, execution, and learning
- Explain how the ITIL transformation model is applied in practice
- Apply the stages and steps of the transformation approach in the correct sequence
- Explain how ordered, complex, and chaotic contexts influence transformation approaches
- Describe the twelve stages within the ITIL transformation model
Module 3 - Transformation patterns and initiation patterns
- Identify transformation pattern types: initiation, governance, and execution
- Describe how each pattern type supports transformation work
- Explain the characteristics of initiation patterns and how they shape scope and sponsorship
- Recognise how initiation patterns influence timing and strategic alignment
- Describe common business-as-usual and transformation governance patterns
- Explain when to apply execution patterns such as contain, discover, and implement
Module 4 - Governance patterns for transformation
- Describe common business-as-usual governance patterns
- Describe transformation governance approaches
- Explain how governance interacts with initiation and execution across transformation layers
- Distinguish between business-as-usual and transformation governance patterns
- Identify authority and assurance combinations that shape governance decisions
- Recognise how governance supports alignment, decision making, and oversight
Module 5 - Execution patterns in transformation
- Identify the contain, discover, and implement execution patterns
- Explain when and how each execution pattern is used
- Describe how transformation work is executed using each pattern
- Recognise which execution pattern suits different transformation scenarios
- Apply execution patterns to simple transformation examples
Module 6 - End-to-end transformation examples
- Identify layers, stages, and patterns within full transformation examples
- Recognise how the four transformation layers operate together
- Describe how stages progress and how feedback influences movement
- Explain how execution, governance, and positioning appear in real scenarios
- Describe how insights strengthen future transformation capability
Module 7 - Measurement, tools, learning, and synthesis
- Identify transformation tools such as complexity thinking, value stream mapping, OKRs, the ITIL Maturity Model, Theory of Constraints, and RACI or RASCI
- Describe how tools support observation, governance, and execution
- Explain the benefits and challenges of measurement in transformation work
- Identify appropriate measures of progress and outcomes
- Describe methods for reflection, synthesis, and knowledge transfer
- Apply reflection and synthesis techniques to integrate lessons learned across the ITIL Value System
Module 8 - Artificial intelligence and framework integration
- Identify the ITIL artificial intelligence governance model and its role in transformation
- Explain how artificial intelligence supports readiness assessments and adaptive governance
- Describe how automation influences transformation methods and tools
- Recognise how ITIL and DevOps align across the product and service lifecycle
- Explain how ITIL aligns with PRINCE2 to support structured change delivery
Exams and assessments
This course includes a formal certification exam.
- 40 multiple-choice questions
- 90 minutes duration
- Open book. (The official ITIL Transformation publication and scenario booklet may be used, including notes made within the text. No other reference materials are permitted)
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online via PeopleCert and can be taken at the learner’s convenience
Hands-on learning
This course includes:
- Scenario-based learning and real-world transformation examples
- Guided exercises applying transformation stages and patterns
- Knowledge checks and instructor-led discussions to reinforce understanding
ITIL Transformation Dates
Next 4 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
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ALL DAY
Wed 01 Jul 2026
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£1,617
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QA On-Line Virtual Centre
3 DAYS
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ALL DAY
Mon 14 Sep 2026
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QA On-Line Virtual Centre
3 DAYS
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Mon 16 Nov 2026
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OFFER!
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Wed 20 Jan 2027
AVAILABLE
was £1,995
£1,617
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