Course Duration
2 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £1,795
£1,485
ITIL and Service Management Certification Overview
This 2-day extension module provides practical guidance for governing AI responsibly, effectively, and at scale. It helps organisations and professionals capture the benefits of AI while managing its risks. The course covers the fundamentals of AI governance, the relationship between governance and management, key AI concepts, value creation, risk management, and the application of governance models. It prepares delegates to pass the ITIL® AI Governance (Version 5) qualification exam.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
There are no prerequisites for this course.
Target Audience
This course is designed for all organisations and people aiming to accelerate success with AI. It is suitable for those involved in governing, managing, and using AI, including existing and new ITIL audiences, as well as those from PRINCE2, DevOps Institute, and beyond.
Learning Objectives
- Understand the fundamentals of AI, governance, and AI governance, and describe their relationships
- Define key AI concepts and explain how AI types, characteristics, and models influence behaviour, use cases, risks, and governance needs
- Explain how AI creates value, supports outcomes, and introduces benefits, risks, and trade-offs
- Describe AI risks, ethical principles, and countermeasures, and how these shape governance requirements and controls
- Use the ITIL AI Governance Improvement Model to assess, design, implement, and maintain governance
- Apply AI governance across practical scenarios, frameworks, regulations, suppliers, and operational environments
- Recognize the importance of accountability, oversight, and human-centric approaches in AI governance
ITIL AI Governance (Version 5) Course Content
The AI World and the Need for AI Governance
- Explore why AI governance is becoming essential as AI transforms the workplace and business operations.
What is Governance?
- Understand the principles of governance and how they support responsible and effective AI use.
What is AI and What Can Be Governed?
- Learn the fundamentals of AI, its applications, risks and the areas that require governance.
When AI Governance Fails: Capabilities, Risks, and Controls
- Examine common AI risks and governance failures, and how effective controls can help mitigate them.
ITIL as a Governance Toolkit
- Discover how ITIL frameworks, models and principles can support AI governance and continual improvement.
ITIL AI Governance Improvement Model: Assess and Stress-Test and Define and Design
- Learn how to assess current governance arrangements and design an effective AI governance approach.
ITIL AI Governance Improvement Model: Implement and Maintain
- Explore how to embed, operate and continually improve AI governance across the organisation.
AI in Your World: Unlock AI in Your Role, Industry and Organisational Function
- Understand how AI can create value within different roles, industries and organisational functions.
Connecting AI Governance with Frameworks, Regulations, and Standards
- Explore how AI governance aligns with established frameworks, regulations and industry standards.
Exams and Assessments
- 40 multiple-choice questions
- Open book - The official ITIL AI Governance (Version 5) book may be used during the exam, including notes made within the text. No other reference materials are permitted
- 90-minutes duration
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online via PeopleCert and can be taken at the learner’s convenience
Hands-on learning
This course includes:
- Scenario-based group discussions exploring real-world strategic challenges
- Practical exercises using AI governance models and frameworks
- Group activities to identify and address AI risks in sample scenarios
- Case study analysis to apply governance principles to real-world situations
What’s included:
Official ITIL® AI Governance (version 5) eBook provided with exam voucher – accessed via PeopleCert portal.
ITIL AI Governance (Version 5) Dates
Next 4 available training dates for this course
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QA On-Line Virtual Centre
2 DAYS
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Thu 22 Oct 2026
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QA On-Line Virtual Centre
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Mon 21 Dec 2026
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QA On-Line Virtual Centre
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Thu 25 Feb 2027
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QA On-Line Virtual Centre
2 DAYS
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ALL DAY
Thu 29 Apr 2027
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£1,485
Advance Your Career with ITIL AI Governance (Version 5)
Gain the skills you need to succeed. Enrol in ITIL AI Governance (Version 5) with Newto Training today.
