Service Management Courses
Service Management Courses
ITIL, IT Service Management, Service Desk
EXIN Foundation Certificate in SIAM
This three-day foundation course introduces the terminology, core principles, and practices of Service Integration and Management (SIAM®). Delegates gain a clear understanding of how SIAM® enables organisations to…
View CourseITIL 4 Leader: Digital and IT Strategy
As part of the ITIL Strategic Leader pathway, this course on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and…
View CourseITIL 5 Foundation Certificate
The ITIL® (Version 5) Foundation course introduces learners to the latest ITIL framework for modern digital product and service management. Designed for professionals involved in service delivery, support,…
View CourseITIL(R) 4 - Half day Overview
This short introductory course provides a high-level overview of modern service management principles and introduces delegates to ITIL 4, the latest evolution of global best practice from PeopleCert.…
View CourseITIL(R) 4 Foundation - IT Service Management Certification
The ITIL® 4 Foundation course provides a comprehensive introduction to IT service management and the ITIL framework. It is designed for individuals involved in the delivery, support, or…
View CourseITIL(R) 4 Foundation - IT Service Management Certification - Blended learning
Blended Learning – the best of both ways to learn. Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring…
View CourseITIL(R) 4 Leader: Digital and IT Strategy
As part of the ITIL Strategic Leader pathway, this course on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and…
View CourseITIL(R) 4 Specialist: Acquiring & Managing Cloud Services
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The course is based…
View CourseITIL(R) 4 Specialist: Business Relationship Management
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. A three day course…
View CourseITIL(R) 4 Specialist: Collaborate, Assure and Improve
This intermediate-level course is part of the ITIL® 4 Practice Manager pathway and focuses on developing a strong understanding of five critical ITIL practices: Relationship Management, Service Level…
View CourseITIL(R) 4 Specialist: Create, Deliver and Support
This expert-level course is part of the ITIL® 4 Practice Manager and ITIL Managing Professional pathways. It is designed to help learners understand how to effectively integrate different…
View CourseITIL(R) 4 Specialist: Drive Stakeholder Value
This course is part of the ITIL® 4 Managing Professional pathway and focuses on providing the learner with an understanding of all types of engagement and interactions between…
View CourseITIL(R) 4 Specialist: High-velocity IT
Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices…
View CourseITIL(R) 4 Specialist: IT Asset Management
This extension module course focuses on providing the learners with the understanding of the key concepts, principles, value and challenges of IT Asset Management. It is intended to…
View CourseITIL(R) 4 Specialist: Monitor, Support and Fulfil
This course is part of the ITIL® 4 Practice Manager pathway and is designed to equip professionals with a deep understanding of five essential ITIL practices that underpin…
View CourseITIL(R) 4 Specialist: Plan, Implement and Control
This three-day course is part of the ITIL® 4 Practice Manager pathway and equips learners with practical knowledge of five essential ITIL practices focused on planning, implementing, and…
View CourseITIL(R) 4 Specialist: Sustainability in Digital & IT
This course bridges ITIL best practice with sustainability principles. Over two and a half days, participants examine how digital and IT services impact the environment, explore strategies to…
View CourseITIL(R) 4 Strategist: Direct, Plan and Improve
This three-day course forms a key part of both the ITIL® 4 Managing Professional and ITIL Strategic Leader pathways. The ITIL 4 Direct, Plan and Improve (DPI) course…
View CoursePractical Application of Change Enablement
This two day course bridges ITIL theory and real environment practice specifically for Change Enablement. Participants will work with an instructor through tools, considerations, and actionable steps to…
View CoursePractical Application of Problem Management
This two-day course is part of QA’s Practical Application series, designed to help learners apply ITIL practices in real environments. This course focuses exclusively on Problem Management: how…
View CoursePractical Application of Service Level & Supplier Management
This two-day practical course helps participants apply the Service Level Management (SLM) and Supplier Management practices in their real operational environment. Rather than focusing on theory, it delivers…
View CourseThe Practical Application of Release and Deployment Management
This two-day course helps practitioners deepen their understanding of the Release and Deployment Management practices by focusing on practical application. Participants will investigate strategies, tools, and challenges in…
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