With the rising amount of tech careers, it comes as no surprise that there are lots of new courses available to help you gain knowledge, up-skill and switch industries. But with all these new courses it can be hard to know which one to go for, so let’s break down what the IT Helpdesk course is and the type of career you can have.
1. IT Helpdesk Technician is the First Line of Defense
They are the people that makes sure people do the small things that add up to big problems. They make sure people reset passwords, update software protection and fix general issues that cause huge obstacles day-to-day.
2. Supporting People
This job is very computer and tech heavy, but there’s also a large element of helping people. The most successful IT Helpdesk technicians aren’t just technically great, they’re able to be patient and communicate clearly, because being able to explain to the user what is going wrong with their computer or printer in language that they understand is really important.
3. Keeping Systems Safe and Secure
Helpdesk technicians are often the ones that keep everyone online safely, spotting suspicious activity or making sure updates and patches get installed. They might not run full-scale threat hunts, but they play a crucial part in keeping the organisation secure by noticing red flags and following best practices.
4. Training and Guiding Users
You’d be surprised how much of the job is about teaching. From showing new starters how to log into systems, to walking someone through using a new tool, Helpdesk techs often double up as informal trainers.
5. Preventing Problems Before They Happen
Not every part of the job is reacting to issues. A good Helpdesk technician also does proactive work: running regular checks, maintaining hardware, rolling out software updates, and monitoring performance.
Why Does This Role Matter?
Without IT Helpdesk technicians, workplaces would grind to a halt. They keep people productive, safeguard systems, and help businesses adapt as technology changes. It’s also a fantastic entry point into the IT world. Many people start at the Helpdesk and move into networking, cybersecurity, cloud, or systems engineering. So if you’re looking to move into tech, this role isn’t just about answering tickets, it’s a strong start point. Want to find out more, you can check out the course we offer here.
