Terms and Conditions - Newto Training

1. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

“Continuous Payment Authority” means your authority permitting us to collect payments from your bank account or payment card for the purpose of paying Course Fees.

“Course” means any course, programme, unit or units of learning purchased from us.

“Course Fees” means the fees payable by you for the Products or Services.

“Course Institutes” means any organisation engaged by Newto Training in the development, delivery, hosting or administration of Course Materials.

“Course Materials” means all materials provided by us, any Course Institute or Course Provider in connection with a Course, including online learning materials, access credentials, mentoring, tutoring and assessments.

“Course Provider” means any third party engaged by us to provide, host or manufacture online training courses or learning systems.

“Credit Agreement” means any loan or credit agreement arranged with a Lending Partner in connection with payment of Course Fees.

“Enrolment” means your enrolment on a Course, confirmed by us.

“Enrolment Date” means the date on which you receive access to Course Materials.

“Intellectual Property Rights” means all intellectual property rights of any kind, whether registered or unregistered, including patents, copyrights, database rights, trademarks, trade names, goodwill, confidential information and all similar or equivalent rights anywhere in the world.

“Learning Portal” means any online portal or platform used to provide access to Courses, learning materials, resources or assessments.

“Lending Partner” means any third-party lender introduced or suggested by Newto Training from time to time.

“Online Learning System” means any internet-based system used for the delivery, management or administration of a Course, including learning portals and assessment systems.

“Payment Default” means two or more overdue payments under a Credit Agreement or payment arrangement for Course Fees.

“Products or Services” means any products or services offered or supplied by us.

“Service” means the provision of training and related services by us or by Course Institutes on our behalf.

“Student” means an individual user granted access to an Online Learning System through unique login credentials.

“Terminate” means termination of the contractual relationship between you and Newto Training.

“Terms” means these Terms and Conditions, as amended from time to time.

2. Interpretation

In these Terms, unless the context otherwise requires:

references to a person include an individual, partnership, company, government authority, or any other legal entity, whether acting alone or jointly;
these Terms apply to all Products and Services supplied by us and take precedence over any terms proposed or relied upon by you;
an obligation not to do, or not to omit to do, an act includes an obligation to ensure that no other person does or omits to do that act;
except where expressly stated otherwise, any obligation of a party may be performed by any other person on that party’s behalf;
clause headings and any schedules are for convenience only and do not affect interpretation;
references to legislation include that legislation as amended, extended, re-enacted, or replaced from time to time;

3. Our Contract With You

These Terms and Conditions, together with any applicable Continuous Payment Authority, constitute the entire agreement between you and Newto Training and supersede all prior agreements, arrangements, representations, or understandings between the parties, whether written or oral.
You acknowledge and agree that, in entering into this agreement, you have not relied on any statement, representation, promise, assurance, warranty, information, or other term that is not expressly set out in these Terms.
Where you enrol on a Course on behalf of another person, you warrant that you have full authority to do so and accept responsibility for that Enrolment.
We reserve the right to revise and amend these Terms from time to time. The version of the Terms in force at the time of your Enrolment shall apply, unless a change is required by applicable law or by a governmental or regulatory authority, in which case such change shall apply to Enrolments not yet fulfilled.

4. Your Obligations

You shall:

ensure that all information provided by you in connection with your Enrolment and participation in the Course is complete, accurate, and correct in all material respects;
cooperate fully with us in all matters relating to the provision of the Services;
provide us promptly with all information, documentation, and materials that we may reasonably require to supply the Services, and ensure that all such information is accurate and not misleading in any material respect;
where our performance of any obligation is prevented or delayed as a result of any act or omission by you, or your failure to comply with any obligation under these Terms (a “Default”):
1. without limiting any other rights or remedies available to us, we shall be entitled to suspend performance of the Services until the Default is remedied and to rely on the Default to excuse or delay performance of our obligations to the extent affected by the Default; and
2. we shall not be liable for any costs, losses, damages, or expenses incurred by you arising directly or indirectly from the Default.

5. Price and Payment

The prices payable for Products and Services shall be those confirmed to you in writing at the time of Enrolment.
Payment for all Courses must be made in advance, either in full or in accordance with an agreed Continuous Payment Authority.
We accept payment by debit card and credit card (including Visa, Visa Debit, MasterCard, and American Express), and may also accept payment by bank transfer, PayPal, or Direct Debit Mandate.
Course Fees shall be as set out in any quotation issued by us. Where no quotation has been provided, or where a quotation has expired, Course Fees shall be determined in accordance with the price list in force at the time of Enrolment. Prices may be amended at any time, but no price change shall affect an Enrolment that has already been confirmed by us in writing.
All prices include United Kingdom value added tax (“VAT”), unless stated otherwise. Where you confirm that you are resident outside the United Kingdom, VAT shall be treated in accordance with applicable law. If the applicable rate of VAT changes between Enrolment and the Enrolment Date, the amount of VAT payable shall be adjusted accordingly, unless the Course Fees have already been paid in full prior to the change taking effect.
Any bank charges applied by the receiving bank in respect of payments made to us shall be borne by us. All other charges relating to payment in a currency other than pounds sterling (£), including conversion fees, shall be borne by you.
Where Products or Services are purchased as part of a package that includes examinations, certification vouchers, live labs, or third-party platform access, and a payment plan or financing arrangement applies, a minimum of fifty percent (50%) of the applicable Course Fees must be paid before any examination booking, certification voucher, live lab access, or release of such elements is authorised.
Where payment is not made when due, we may suspend access to Course Materials, examinations, Online Learning Systems, or Services until payment is brought fully up to date.
Where payment remains outstanding following reasonable notice, we may terminate this agreement and require immediate payment of all outstanding sums due.
Where we owe you a refund for any reason, such refund shall be processed within fourteen (14) days of confirmation that the refund is payable.
Subject to any express exception set out in these Terms or in any Product or Service description, Course Fees include all Course Materials.

6. Credit Options

We may, at our discretion, offer you the option to pay Course Fees by fixed and equal monthly instalments under an interest-free payment arrangement. Where offered, such arrangements shall be provided at an interest rate of 0% for an agreed term, typically not exceeding twelve (12) months.
Where you wish to apply for a longer-term credit arrangement, you may contact us at accounts@newtotraining.com to discuss a potential introduction to one of our Lending Partners. Any such introduction is made without obligation.
These Terms govern the provision of Course Materials and Services and are separate from, and independent of, any Credit Agreement entered into between you and a Lending Partner. We are not a lender and do not provide regulated credit.
Where you elect to proceed with a credit option and enter into a Credit Agreement, you shall have the right to withdraw from that Credit Agreement in accordance with its terms. If you withdraw from the Credit Agreement, you shall remain liable to pay the Course Fees by an alternative payment method acceptable to us.
Payment of Course Fees by instalments or credit does not alter, replace, or affect your obligations under these Terms.
Where any instalment payment is missed or fails, we may suspend access to Course Materials, examinations, Online Learning Systems, or Services until payment is brought up to date.
We reserve the right, where payments are persistently missed or payment arrangements are not maintained, to withdraw access to any instalment or interest-free payment arrangement and require payment of the outstanding balance in full.
Where you experience difficulty maintaining payments, you are encouraged to contact us as soon as reasonably practicable.
Any communication regarding payment difficulty or requests for revised payment arrangements should be made in writing to accounts@newtotraining.com. We may, at our discretion and on a case-by-case basis, consider revised payment arrangements. Nothing in this clause obliges us to agree to any such arrangements.

7. Security of Your Credit Card

Payment card and bank account details are not processed through pages controlled directly by us. All such payments are processed by one or more third-party payment service providers operating secure, encrypted payment environments.
We do not store full payment card details on our systems.
Online payments may be processed via third-party payment service providers including Stripe and PayPal. Such providers operate in accordance with applicable laws, regulations, and recognised industry security standards.

8. Cancellation and Refunds

This clause applies where you enter into this agreement as a consumer, as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Where the Regulations apply to the relevant transaction, the provisions of this clause shall govern your cancellation and refund rights.
You have the right to cancel your Enrolment without giving any reason within fourteen (14) days from the Enrolment Date, in accordance with the Regulations.
To exercise your right to cancel, you must notify us in writing within the applicable cancellation period by contacting accounts@newtotraining.com.
Where a valid cancellation is exercised in accordance with this clause, any refund due shall be processed in accordance with Clause 12.6.
Nothing in these Terms limits or excludes your statutory rights under applicable consumer protection legislation.

9. Liability for Defects and Technical Issues

If you become aware of any defect, fault, or technical issue affecting the Products, Services, Online Learning System, or Learning Portal, you must notify us within a reasonable period by email to support@newtotraining.com, providing sufficient detail to enable us to investigate the issue.
Where a defect, fault, or technical issue is confirmed, we shall take reasonable steps to facilitate rectification, which may include liaising with the relevant Course Institute, Course Provider, or third-party platform responsible for the affected element.
We shall not be responsible or liable for any inability to access the Online Learning System or Learning Portal arising from circumstances beyond our reasonable control, including limitations of your internet connection, hardware, software (including operating system), security settings, firewall or proxy configurations, or the performance of your internet service provider.
We shall use reasonable endeavours to ensure that Course Materials remain available to you via the Online Learning System or Learning Portal during your enrolment, subject to:
1. planned maintenance by us or any Course Institute;
2. limited unplanned downtime; or
3. events beyond our reasonable control.
You acknowledge that Courses and Course Materials relate to subject areas that may evolve over time due to changes in technology, industry standards, regulatory requirements, certification frameworks, or market practices. We may update, amend, replace, or withdraw Course Materials during your enrolment in order to reflect such changes or to improve quality, relevance, or delivery.
Any updates or changes made in accordance with Clause 9.5 shall not, of themselves, constitute a defect in the Products or Services, provided that the Services continue to be delivered with reasonable care and skill.
Nothing in these Terms limits or excludes your statutory rights under applicable consumer protection legislation.

10. Delivery of Products and Services

Login credentials and access details will be delivered to the email address provided at the time of Enrolment. You are responsible for ensuring that the email address provided is accurate and accessible.
Products or Services may be delivered in instalments or stages where not all elements are available for delivery at the same time.
We shall not be liable for any delay, loss, or failure of delivery resulting from incorrect or incomplete delivery details provided by you.
Certain Products or Services may be hosted or delivered via external platforms operated by Course Institutes or other third parties. We shall not be liable for delays, interruptions, or issues arising from circumstances beyond our reasonable control.
We reserve the right to make changes to the Services where required to comply with applicable law or where such changes do not materially affect the nature or quality of the Services.
We do not supply equipment, computers, or software required to access Course Materials. Where applicable, we shall use reasonable endeavours to provide information and assistance in relation to examination bookings and declared special requirements.
Unless expressly stated otherwise, Course Materials and Course Fees do not include certification fees, examination fees, personal stationery, textbooks, specialist materials, or any other study-related items that you may choose to purchase separately.
The method of assessment may vary between Courses and between Course Institutes. Where a material change to the method of assessment is required, we shall use reasonable endeavours to provide advance notice.
You are responsible for all costs and expenses associated with accessing and using Course Materials, including hardware, software (including operating system), and internet connectivity. You are advised to confirm, prior to Enrolment, that your systems meet the published technical requirements for the relevant Course.

11. CV Rebuild and Professional Skills Training (12-Month Career Programme)

As part of the 12-month Career Programme, Newto Training provides a CV rebuild service and professional skills training designed to support the Student’s employability and readiness for the job market. This may include guidance on written communication, interview preparation, professional conduct, and workplace expectations.
The CV rebuild service and professional skills training are employability support services only. They do not constitute recruitment, job placement, or a guarantee of interviews, job offers, or employment.
While many Students experience improved employment outcomes following participation in the CV rebuild service and professional skills training, individual outcomes vary and depend on factors outside Newto Training’s control, including market conditions, employer requirements, and the Student’s engagement and performance.
Access to the CV rebuild service and professional skills training is conditional upon the Student:
1. remaining actively enrolled on the 12-month Career Programme;
2. completing the required academic, technical, and preparatory stages of the programme;
3. passing required assessments and examinations within applicable timeframes;
4. complying with all payment obligations;
5. actively engaging with the Career Programme and associated guidance; and
6. complying with the conduct and professionalism standards set out in these Terms.
Newto Training may delay, suspend, or withdraw access to the CV rebuild service and professional skills training where the Student fails to meet the requirements of the Career Programme or breaches these Terms.

12. Job Guarantee and Career Support

Certain programmes include a job guarantee, subject strictly to the conditions set out in this clause.
For the purposes of these Terms, a “Job Opportunity” means a genuine employment opportunity introduced to the Student within their chosen field that is reasonably aligned with the Student’s training and stated career objectives.
Newto Training shall have a period of six (6) months from the date on which the Student’s CV is finalised following completion of the CV rebuild stage to support the Student in securing a Job Opportunity.
The job guarantee applies only where the Student has fully complied with all programme, engagement, and conduct requirements, including but not limited to:
1. completion of all required learning materials, assessments, labs, projects, and preparation activities;
2. successful completion of required examinations within applicable timeframes;
3. full, on time payment of all fees due under these Terms;
4. active, timely, and professional participation in the Career Programme;
5. attendance at interviews and meetings when reasonably required;
6. accurate and honest representation of skills, experience, and qualifications;
7. not have any criminal convictions, cautions, reprimands, or pending investigations which may raise safeguarding concerns or impact employability;
8. compliance with Clause 13 (Professionalism); and
9. compliance with the professionalism standards set out in Clause 13 following written notice of any material breach and a reasonable opportunity to remedy such breach.
The job guarantee does not apply where the Student:
1. fails to engage with the Career Programme in good faith;
2. fails to attend or implement advice from our CV rebuild sessions;
3. declines reasonable Job Opportunities;
4. fails to attend interviews without valid justification; or
5. breaches these Terms.
Where the Student has fully complied with all applicable conditions and no Job Opportunity is secured within the six-month period, Newto Training shall refund 100% of Course Fees paid, less examination fees and third-party lab costs.

13. Professionalism and Partner Introductions

Students must conduct themselves professionally at all times in their interactions with Newto Training staff, trainers, tutors, employer partners, and any third parties introduced as part of the Career Programme.
Newto Training maintains a network of employer and industry contacts developed through ongoing commercial relationships, including B2B clients and organisations engaged through senior-level searches and recruitment services. Access to this network is limited and controlled.
Payment of Course Fees entitles the Student to training and participation in the Career Programme. It does not unreservedly entitle the Student to introductions to employer partners, interviews, or employment.
Introductions may be offered only where, in Newto Training’s reasonable and good-faith assessment, the Student:
1. has reached an appropriate technical and professional level;
2. has demonstrated sustained effort and engagement throughout the programme;
3. communicates in a professional and respectful manner, including appropriate language and written communication;
4. presents themselves appropriately in meetings and interviews, including suitable use of video, audio, appearance, and environment; and
5. demonstrates readiness to be introduced to employer clients, recognising that such introductions involve third-party organisations with whom Newto Training has commercial relationships.
Professional Conduct Notice (PCN):
- Where Newto Training, acting in good faith, determines that a Student has engaged in conduct that materially breaches the professionalism standards set out in this Clause 13 (including, without limitation, abusive or offensive language, inappropriate behaviour during calls or meetings, or failure to present themselves appropriately), Newto Training may issue a written Professional Conduct Notice (“PCN”).
- A PCN shall:
  1. identify the conduct giving rise to the notice;
  2. refer to the relevant provision(s) of this Clause 13; and
  3. specify the steps required to remedy the conduct and the timeframe within which such remedy is required.
- The Student shall be given a reasonable opportunity to remedy the conduct identified in the PCN.
- Where the Student fails to remedy the conduct within the specified timeframe, or where materially similar conduct is repeated following issuance of a PCN, Newto Training may, without limiting any other rights or remedies available to it:
  1. suspend or withdraw access to career support services; and/or
  2. decline to make introductions to employer partners.
For the avoidance of doubt, any suspension or withdrawal of career support services or refusal to make introductions pursuant to this Clause 13 shall not, of itself, constitute termination of the Student’s enrolment or access to training materials.
Career-related calls, meetings, and coaching sessions may be recorded for quality assurance, compliance, and dispute resolution purposes.
Any concerns or disputes relating to professionalism or conduct must be raised in writing to careers@newtotraining.com, or such replacement address as notified by Newto Training.

14. Career Programmes and Courses Inclusive of Examinations and Resit Fees

Upon purchase of a Career Programme or Course, you enter into a twelve (12) month contractual enrolment period commencing on the Enrolment Date, unless otherwise expressly agreed by us in writing.
Where a Career Programme or Course includes examination fees and/or resit fees within the Course Fees, all examinations and any permitted resits must be taken within the original twelve (12) month student licence period calculated from the Enrolment Date, unless expressly agreed by us in writing.
Eligibility for any examination resit is conditional upon attendance at the required examination preparation sessions and receipt of confirmation from us that you were suitably prepared to sit the examination.
Examination fees and resit fees are non-refundable, except to the extent required by applicable statutory consumer rights and as expressly provided for in these Terms.
Only one examination voucher shall be issued for any single examination within a certification pathway or examination series, unless expressly stated otherwise.
All examinations are subject to the applicable terms, conditions, rules, and policies imposed by CompTIA, Microsoft, Forescout, EC-Council, and/or any other relevant certification vendor. You are solely responsible for reviewing, understanding, and complying with such requirements.
Where examination costs are included within the Course Fees, booking or sitting any examination is conditional upon your account being fully up to date. Where payments to Newto Training and/or any authorised Lending Partner are overdue or incomplete, examination booking and access may be suspended until payment is brought fully up to date.

15. Transferring and Exchanging Courses

Your Enrolment is personal to you and may not be assigned, transferred, or shared with any other person.
We may subcontract, delegate, or arrange for third parties (including Course Institutes or Course Providers) to perform any part of the Services on our behalf. This will not affect your statutory rights or our obligations to you under these Terms.
At our discretion, we may permit Course Fees paid to be applied as a credit towards an alternative Course offered by us, subject to all of the following conditions being satisfied:
1. you notify us in writing within seven (7) business days of the Enrolment Date of your request to transfer to an alternative Course;
2. the Course Fee for the alternative Course is equal to or lower than the original Course Fee, or you agree to pay any difference where the alternative Course Fee exceeds the original Course Fee;
3. access to all Course Materials, platforms, and Services associated with the original Course is terminated upon transfer; and
4. any examination fees, third-party costs, or non-refundable elements already incurred in respect of the original Course are not transferable and remain payable.
No transfer or exchange shall be permitted once access to examinations, live labs, or third-party platforms has been granted, unless expressly agreed by us in writing.

16. Foreign Taxes and Duties

Where you are located outside the United Kingdom, we make no representation and accept no responsibility in relation to the laws, regulations, or tax requirements applicable in your country of residence.
You are solely responsible for ensuring that you may lawfully purchase the Products or Services and for the payment of any taxes, duties, or other charges imposed by authorities in your jurisdiction.

17. Disclaimers and Limitation of Liability

Subject to Clause 17.4, our total liability to you shall be limited to the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, in respect of the specific Products or Services concerned.
We shall not be liable for any:
1. indirect or consequential loss; or
2. loss of profit, revenue, business, anticipated savings, or goodwill, whether arising in contract, tort (including negligence), or otherwise, even where such loss was reasonably foreseeable.
We shall use reasonable endeavours to maintain availability of the Services. Access may be suspended temporarily for maintenance, repairs, updates, or other operational reasons.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability which cannot lawfully be excluded or limited.

18. Your Account With Us

You warrant that all information provided by you is accurate, current, and complete, and that you will keep such information updated as necessary. We rely on this information to provide the Products and Services.
You are responsible for maintaining the confidentiality of your account credentials and for preventing unauthorised access to your account.
You accept responsibility for all activities carried out using your account or login credentials. You must notify us immediately if you believe that your account has been accessed without authorisation and take reasonable steps to secure your account.

19. Events Outside Our Control (Force Majeure)

For the purposes of these Terms, a Force Majeure Event means any event or circumstance beyond Newto Training’s reasonable control, including but not limited to industrial action, strikes or lockouts (whether involving Newto Training’s workforce or that of any third party), failure of utility services or transport networks, acts of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule or direction, accident, breakdown of plant or machinery, fire, flood, or storm.
We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from a Force Majeure Event.

20. Intellectual Property

All Intellectual Property Rights in or arising out of or in connection with the Services, Course Materials, and Content shall vest in and remain the exclusive property of Newto Training or its licensors.
We actively protect our intellectual property rights in connection with our Products and Services, including copyright in all Content, whether provided by us or by third-party content providers.
Course Materials are protected by copyright and are provided solely for your personal learning and non-commercial use.
Course Materials may be subject to licence terms imposed by third-party Course Institutes or vendors. Your Enrolment is conditional upon compliance with all applicable licence agreements.
Except as expressly permitted by these Terms, you may not copy, modify, publish, transmit, distribute, sell, create derivative works from, perform, display, or otherwise exploit any Content or Course Materials, whether in whole or in part. You may only:
1. access and display Course Materials via the Learning Portal;
2. print a single copy for personal use only; and
3. store Course Materials electronically for personal use only.
You may not use our name, logos, trademarks, or branding without our prior written consent.

21. Confidentiality

Each party (“Receiving Party”) shall keep confidential all information disclosed by the other party (“Disclosing Party”) that is confidential in nature.
Confidential information may be disclosed where required by law, court order, or regulatory authority.

22. Dispute Resolution

If you are dissatisfied with any Product or Service or wish to raise a complaint, you should contact us at complaints@newtotraining.com. For our full complaints policy please see https://newtotraining.com/complaints-policy/

23. Miscellaneous

Communications between us may take place by telephone, email, online chat, or other electronic means. You agree that such communications are legally binding and have the same effect as written correspondence.
Any notice or other communication given under these Terms shall be deemed received in accordance with applicable law when sent by the relevant communication method.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be deemed severed without affecting the remaining provisions.
These Terms constitute the entire agreement between you and Newto Training in relation to their subject matter, subject to Clause 3.
No failure or delay by either party to exercise any right or remedy shall constitute a waiver of that or any other right.

24. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.