Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,440
£1,471
ITIL and Service Management Certification Overview
This three-day foundation course introduces the terminology, core principles, and practices of Service Integration and Management (SIAM®). Delegates gain a clear understanding of how SIAM® enables organisations to integrate multiple service providers into a single, business-facing IT organisation. The course is designed by QA’s service management experts and prepares participants for the BCS EXIN Foundation Certificate in SIAM®.
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I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
There are no mandatory prerequisites. However, it is strongly recommended that candidates have a good understanding of IT Service Management terminology, for example through a recognised IT Service Management framework.
Target audience
This course is aimed at professionals involved in service management who want to understand how to implement and work within a SIAM® ecosystem, including IT service managers, process managers, service provider staff, and client-side service managers.
Learning Objectives
By the end of this course, delegates will be able to:
- Explain the fundamentals, purpose, and value of a SIAM® approach
- Describe business drivers for SIAM® and the methodology’s structures
- Outline the SIAM® implementation roadmap and its stages
- Identify roles and responsibilities within SIAM®
- Describe practices for managing cross-functional teams and integrating processes across providers
- Understand key supporting processes, challenges, and risks in a SIAM® ecosystem
- Recognise how other frameworks and standards (ITIL®, ISO/IEC 20000, Agile, DevOps, COBIT, Lean) contribute to SIAM®
EXIN Foundation Certificate in SIAM Course Content
Introduction to Service Integration and Management (SIAM®)
- SIAM® fundamentals, purpose and value
- Business drivers for SIAM®
- SIAM® methodology and structures for the service integrator layer
Service Integration and Management Implementation Roadmap
- Key stages of SIAM® implementation
-
Objectives, triggers, inputs, activities and outputs for:
- Discovery and strategy stage
- Plan and build stage
- Implement stage
- Run and improve stage
Service Integration and Management roles and responsibilities
- SIAM® roles and responsibilities
- Structural elements of SIAM®
Service Integration and Management practices
- People practices for managing cross-functional teams
- Process practices for integrating processes across service providers
- Measurement practices for enabling and reporting on end-to-end services
- Technology practices for creating a tooling strategy
Processes to support Service Integration and Management
- The function of processes in a SIAM® ecosystem
- Objectives and SIAM® considerations of the main supporting processes
Service Integration and Management challenges and risks
- Building the business case, risks and mitigations
- Culture, collaboration and cooperation: associated risks and mitigations
- Level of control and ownership challenges and mitigations
- Security considerations, risks and mitigations
- Measuring success and its mitigations
- Building trust, eliminating micro-management, risks and mitigations
- Commercial challenges, legacy contracts and mitigations
Service Integration and Management and other practices
- Contributions of ITIL®, ISO/IEC 20000, Agile Service Management, DevOps, COBIT and Lean to a SIAM® ecosystem
Exams and assessments
- 40 multiple-choice questions
- 60 minutes duration
- Closed book
- Pass mark: 65% (26 out of 40)
- BCS exams are remotely proctored. Learners can schedule their exam after 5pm on the final day of the course and sit it under remote conditions with proctoring
Hands-on learning
Delegates will engage in:
- Practical discussions on implementing SIAM® in their organisations
- Group exercises mapping out SIAM® implementation stages and roles
- Case studies examining challenges, risks, and mitigations within SIAM® ecosystems
- Peer collaboration to explore how other frameworks support SIAM® practices
EXIN Foundation Certificate in SIAM Dates
Next 1 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 07 Jul 2026
AVAILABLE
was £2,440
£1,471
Advance Your Career with EXIN Foundation Certificate in SIAM
Gain the skills you need to succeed. Enrol in EXIN Foundation Certificate in SIAM with Newto Training today.