Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £1,995
£1,138
ITIL and Service Management Certification Overview
Services are a primary way organisations deliver value to customers and stakeholders. This course explores how organisations design, build, deliver, support, and continually improve services using the ITIL® product and service lifecycle.
Learners will discover how digital services enable value co-creation by helping customers achieve desired outcomes without needing to manage specific costs and risks. The course explains how services operate within modern, complex environments and how organisations use structured lifecycle activities to ensure services remain aligned with stakeholder needs and organisational objectives.
Learners will examine how value chain activities, management practices, and operating models support digital service management. By the end of the course, participants will understand how to manage services effectively across the lifecycle while supporting resilience, user experience, and continual improvement.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Participants must hold one of the following certifications:
- ITIL (Version 5) Foundation Certificate
- Any ITIL4 Certificate
Learners should also have:
- A basic understanding of service management concepts
- Familiarity with digital services and technology-enabled environments
- Experience working in service delivery, operations, or support roles
Target audience
This course is designed for professionals involved in the planning, design, delivery, or management of services within modern digital organisations.
Typical roles include:
- Service management professionals
- Service delivery and service operations professionals
- Product and service managers
- Operations and support specialists
- Digital transformation professionals
- Professionals seeking to deepen their understanding of ITIL service lifecycle practices
Learning Objectives
By the end of this course, learners will be able to:
- Understand the key concepts of digital products and services
- Explain the purpose, scope, and structure of the ITIL product and service lifecycle
- Describe how organisational value chain activities support lifecycle activities
- Apply lifecycle activities including discover, design, acquire, build, transition, operate, deliver, and support
- Identify the roles, outputs, success factors, and metrics associated with lifecycle activities
- Explain how management practices enable and support service lifecycle activities
- Describe how operating models, service value streams, and organisational structures support service management
- Understand how artificial intelligence, automation, and complementary frameworks support service management and service delivery
ITIL Service Course Content
Module 1 - Digital products and services
- Introduces digital products and services, their characteristics, and how the ITIL product and service lifecycle supports service value creation.
Module 2 - Discover
- Explores how organisations identify service opportunities and align strategy, vision, and portfolio direction with stakeholder needs.
Module 3 - Design
- Examines how human-centred and holistic design principles support effective service design and lifecycle planning.
Module 4 - Acquire
- Explains how organisations acquire capabilities, technologies, and suppliers to support service development and delivery.
Module 5 - Build
- Covers how service designs are developed into operational capabilities through structured build planning and execution.
Module 6 - Transition
- Explores how services are prepared and introduced into live environments through structured transition activities.
Module 7 - Operate
- Focuses on running digital services effectively in live environments using structured operational practices.
Module 8 - Deliver
- Describes how services are delivered to users through service relationships, delivery practices, and value co-creation.
Module 9 - Support
- Explains how incidents, problems, and disruptions are managed to maintain service performance and user experience.
Module 10 - Lifecycle management
- Examines how operating models, value streams, organisational structures, and technology enable effective service lifecycle management.
Module 11 - ITIL and other frameworks
- Explores how ITIL practices integrate with DevOps and project management frameworks such as PRINCE2.
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Open book (The official ITIL Service publication may be used during the exam, including notes made within the text. No other reference materials are permitted.)
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online via PeopleCert and can be taken at the learner’s convenience
The assessment evaluates the learner’s understanding of service lifecycle concepts and the practices used to manage digital services effectively.
Hands-on learning
Participants will explore practical scenarios related to the management of digital services across their lifecycle.
The course includes:
- Scenario-based exercises exploring lifecycle decision making
- Instructor-led discussions based on real service environments
- Practical examples demonstrating service management concepts
- Collaborative discussions connecting theory with operational practice
ITIL Service Dates
Next 1 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Wed 10 Jun 2026
AVAILABLE
was £1,995
£1,138
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