Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £1,995
£1,138
ITIL and Service Management Certification Overview
Digital products are at the heart of modern service delivery. Organisations rely on well-designed digital products to enable digital services, support value creation, and respond quickly to changing customer needs. This course introduces the ITIL® approach to digital product management and explores how organisations create and continually improve digital products across the ITIL product and service lifecycle.
Learners will learn how digital products combine organisational resources and digital technologies to enable service offerings and deliver value to consumers. The course explains how organisations move products through discovery, design, acquisition, development, transition, operation, delivery, and support while maintaining alignment with organisational objectives.
Learners will also explore how value chain activities, management practices, and operating models support the lifecycle of digital products. By the end of the course, participants will understand how to manage digital products effectively and deliver consistent value across the product lifecycle.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Participants must hold one of the following certifications:
- ITIL (Version 5) Foundation Certificate
- Any ITIL4 Certificate
Learners should also have:
- A basic understanding of service management concepts
- Familiarity with digital services and technology-enabled products
- Experience working in service delivery, operations, or product-focused roles
Target audience
This course is designed for professionals involved in the planning, development, delivery, or management of digital products and services.
Typical roles include:
- Service management professionals
- Product managers and product owners
- Service delivery professionals
- Operations and support specialists
- Digital transformation professionals
- Professionals seeking to deepen their understanding of ITIL product lifecycle practices
Learning Objectives
By the end of this course, learners will be able to:
- Understand the key concepts of digital products and digital services
- Explain the purpose, scope, and structure of the ITIL product and service lifecycle
- Describe how organisational value chain activities support lifecycle activities
- Apply lifecycle activities including discover, design, acquire, build, transition, operate, deliver, and support
- Identify the roles, outputs, success factors, and metrics associated with lifecycle activities
- Apply human-centred design principles and effective acquisition approaches
- Explain how operating models, value streams, and organisational structures support digital product management
- Understand how artificial intelligence, automation, and complementary frameworks support product and service management
ITIL Product Course Content
Module 1 - Digital products and services
- Introduces digital products and services, their characteristics, and how the ITIL product and service lifecycle supports value creation.
Module 2 - Discover
- Explores how organisations identify opportunities, validate product direction, and generate insights that guide product development.
Module 3 - Design
- Examines how human-centred design and supporting practices shape effective digital products and services.
Module 4 - Acquire
- Explains how organisations acquire technology, talent, and suppliers to support digital product development.
Module 5 - Build
- Covers how product designs are developed into working capabilities through structured build planning and execution.
Module 6 - Transition
- Explores how digital products are prepared and introduced safely into live environments.
Module 7 - Operate
- Focuses on operating digital products and services reliably in live environments.
Module 8 - Deliver
- Describes how services are delivered to users through service relationships, delivery models, and service management practices.
Module 9 - Support
- Explains how incidents, problems, and service disruptions are managed to maintain product stability and user experience.
Module 10 - Lifecycle management
- Examines how operating models, value streams, and technology enablers support end-to-end digital product management.
Module 11 - ITIL and other frameworks
- Explores how ITIL practices integrate with DevOps and project management frameworks such as PRINCE2.
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Open book (The official ITIL Product publication may be used during the exam, including notes made within the text. No other reference materials are permitted.)
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online via PeopleCert and can be taken at the learner’s convenience
The assessment evaluates the learner’s understanding of the ITIL product and service lifecycle and digital product management practices.
Hands-on learning
Participants will explore practical scenarios related to the management of digital products and services across their lifecycle.
The course includes:
- Scenario-based exercises exploring lifecycle decision making
- Instructor-led discussions based on real-world service environments
- Practical examples demonstrating digital product management concepts
- Collaborative discussions connecting theory with operational practice
ITIL Product Dates
Next 1 available training dates for this course
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Mon 27 Apr 2026
AVAILABLE
was £1,995
£1,138
Advance Your Career with ITIL Product
Gain the skills you need to succeed. Enrol in ITIL Product with Newto Training today.
