Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,515
£1,507
ITIL and Service Management Certification Overview
Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices apply to fast-paced, adaptive settings and how digital services can be delivered rapidly without compromising resilience or value.
Learners will gain an understanding of high-velocity techniques that enable faster development, resilient operations, assured conformance, and co-created value. The course also examines how to align digital product lifecycles with ITIL’s operating model and transition to Lean, Agile, or DevOps practices. It is ideal for professionals involved in digital transformation and working within highly automated environments.
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What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certification is required.
Target audience
This course is suited to:
- IT managers and professionals delivering or supporting digital products and services
- Individuals working on digital transformation projects or in high-velocity environments
- Professionals adopting or transitioning to Lean, Agile, or DevOps approaches
- Suggested roles include DevOps Engineer, Release Manager, Cloud Architect, Test Engineer, Scrum Master, and IT Operations Manager
Learning Objectives
By the end of this course, learners will be able to:
- Understand the nature of the digital enterprise and deliver value at speed
- Apply ITIL principles to enable fast-paced, resilient service delivery
- Optimise service offerings using design thinking and digital tools
- Recognise the characteristics of high-velocity organisations and operating models
- Balance stability with agility in adaptive systems
- Integrate digital product lifecycles into ITIL’s service value system
- Use iterative improvements to drive co-created value and continuous service innovation
ITIL(R) 4 Specialist: High-velocity IT Course Content
Course introduction and ITIL 4 overview
- Recap of ITIL 4 principles and positioning of high-velocity IT in the ITIL framework
High-velocity concepts
- Characteristics of high-velocity environments and digital transformation
- Comparing digital and traditional service management models
Digital product lifecycle
- Managing digital products through planning, development, delivery, and support
- Integrating product lifecycles into the service value system
High-velocity IT culture
- Building a digital-first culture of collaboration, innovation, and adaptability
- Encouraging experimentation, psychological safety, and transparency
High-velocity IT techniques – valuable investments
- Identifying and prioritising investments based on business value
- Using tools and metrics to evaluate and manage innovation portfolios
High-velocity IT techniques – fast development
- Leveraging Agile and DevOps methods for iterative delivery
- Aligning development practices with customer feedback loops
High-velocity IT techniques – resilient operations
- Building operational resilience through automation, monitoring, and incident response
- Managing change and complexity in real-time service environments
High-velocity IT techniques – co-created value and assured conformance
- Balancing innovation with governance and compliance
- Ensuring accountability, transparency, and measurable outcomes
High-velocity IT summary
- Consolidating course content and preparing for the certification exam
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
From 2023, all PeopleCert Global Best Practice certifications must be renewed after three years.
Hands-on learning
Learners will engage in:
- Scenario-based exercises simulating high-velocity IT environments
- Collaborative discussions around applying digital techniques in real-world settings
- Reflection activities to identify opportunities for improvement in their organisation
- Group work focused on bridging development and operations through Lean, Agile, and DevOps practices
ITIL(R) 4 Specialist: High-velocity IT Dates
Next 4 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 26 May 2026
AVAILABLE
was £2,515
£1,507
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Wed 22 Jul 2026
AVAILABLE
was £2,515
£1,507
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 22 Sep 2026
AVAILABLE
was £2,515
£1,507
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Wed 04 Nov 2026
AVAILABLE
was £2,515
£1,507
Advance Your Career with ITIL(R) 4 Specialist: High-velocity IT
Gain the skills you need to succeed. Enrol in ITIL(R) 4 Specialist: High-velocity IT with Newto Training today.
