Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,560
£1,529
ITIL and Service Management Certification Overview
This three-day course forms a key part of both the ITIL® 4 Managing Professional and ITIL Strategic Leader pathways.
The ITIL 4 Direct, Plan and Improve (DPI) course is intended to provide the learner with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
Participants must hold either an ITIL® 4 Foundation or ITIL® v3 Foundation certification prior to attending this course.
Target audience
This course is suitable for individuals in roles responsible for:
- Designing, planning, reviewing, or improving IT products and services
- Managing or leading organisational change initiatives
- Ensuring governance, compliance, and risk alignment
- Developing, directing, or enabling continual improvement strategies
- Aligning teams or departments to wider organisational goals
Learning Objectives
By the end of this course, learners will be able to:
- Understand the key concepts of Direct, Plan and Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
ITIL(R) 4 Strategist: Direct, Plan and Improve Course Content
Foundations and strategy alignment
- Key definitions, concepts, and terminology of DPI
- Establishing scope and responsibility within service value systems
- Understanding the role of strategy and strategic direction
Principles and methods of direction and planning
- Governance models and delegation of authority
- Strategic, tactical, and operational planning
- Integrating direction and planning with ITIL guiding principles
Governance, risk and compliance (GRC)
- Principles and drivers of governance in IT service management
- Risk management frameworks and roles
- Aligning GRC activities to value delivery and stakeholder needs
Continual improvement frameworks and techniques
- Defining and managing improvement initiatives
- Prioritising improvements using data and stakeholder input
- Embedding improvement into daily work culture
Organisational change management (OCM) and communication
- Principles of effective communication within change contexts
- Developing communication strategies to support planning and direction
- Leading people through change and minimising disruption
Measurement and reporting
- Identifying metrics that support performance improvement
- Aligning measurement with stakeholder needs and business value
- Reporting strategies for transparency and decision-making
Improving value streams and practices
- Evaluating and directing service value streams
- Using value stream mapping to identify improvement opportunities
- Aligning planning activities across practices for operational efficiency
Exams and assessments
This course concludes with a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online via PeopleCert and may be scheduled at the learner’s convenience
All PeopleCert certifications issued from 2023 must be renewed after three years.
Hands-on learning
This course features a range of practical and scenario-based learning opportunities, including:
- Exercises to map and analyse current organisational practices
- Group tasks on planning and directing service improvements
- Role-play scenarios focused on communication, governance, and change management
- Collaborative workshops to design continual improvement frameworks
ITIL(R) 4 Strategist: Direct, Plan and Improve Dates
Next 6 available training dates for this course
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QA On-Line Virtual Centre
3 DAYS
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ALL DAY
Tue 07 Apr 2026
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was £2,560
£1,529
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QA On-Line Virtual Centre
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Tue 16 Jun 2026
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QA On-Line Virtual Centre
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Thu 23 Jul 2026
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QA On-Line Virtual Centre
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Tue 01 Sep 2026
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CLASSROOM
QA London International House Centre E1W
3 DAYS
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Mon 21 Sep 2026
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was £2,560
£1,529
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
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ALL DAY
Wed 11 Nov 2026
AVAILABLE
was £2,560
£1,529
Advance Your Career with ITIL(R) 4 Strategist: Direct, Plan and Improve
Gain the skills you need to succeed. Enrol in ITIL(R) 4 Strategist: Direct, Plan and Improve with Newto Training today.
