Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
was £2,915
£1,699
ITIL and Service Management Certification Overview
As part of the ITIL Strategic Leader pathway, this course on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals. It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.
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I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certificate is required. Learners must complete pre-course reading, including a case study provided via myQA, before attending.
It is strongly recommended that participants have already attained the ITIL 4 Managing Professional designation due to the strategic nature of the course content.
Target audience
This course is designed for experienced professionals involved in setting strategic direction or influencing digital transformation, including:
- IT directors, heads of departments, and digital leaders
- Aspiring C-suite professionals or transformation leads
- Senior practitioners responsible for planning and delivering digital strategies
- Professionals working at the intersection of IT, operations, and business strategy
Learning Objectives
By the end of this course, learners will be able to:
- Demonstrate the use of ITIL guiding principles in Digital and IT Strategy decisions and activities
- Understand how to leverage digital strategy to react to digital disruption
- Understand the relationship between the digital concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilise them to create value
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- Understand the risks and opportunities of Digital and IT Strategy
- Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Understand how to implement a Digital and IT Strategy
ITIL 4 Leader: Digital and IT Strategy Course Content
Introduction to digital and IT strategy
- Overview of course structure, objectives, and case study
- Key concepts and definitions of digital strategy
Understanding the digital context
- Role of digital and IT strategy within the organisation
- Key strategic drivers, enablers, and disruptors
- Aligning digital capabilities with business needs
Vision and strategic direction
- Defining a digital vision aligned to business goals
- Creating and sustaining a shared strategic purpose
Strategic analysis and assessment
- Tools and methods for internal and external assessment
- Evaluating readiness, risks, and capability gaps
Planning strategic approaches
- Selecting appropriate strategic models
- Translating digital vision into actionable plans
- Establishing governance and accountability
Strategic measurement and review
- Developing KPIs and metrics to assess strategic progress
- Continuous strategy refinement through measurement
Digital leadership and innovation
- Building leadership capability for digital innovation
- Managing stakeholder engagement and organisational alignment
Managing strategic risk
- Identifying and mitigating digital risks
- Balancing innovation with compliance and resilience
Strategy summary and final preparation
- Consolidation of key learning outcomes
- Final assignment discussions and review
Exams and assessments
This course includes both assessed assignments and a final exam:
- Group assignments are embedded throughout the course and are based on the pre-course case study
- Delegates must achieve a minimum of 30 out of 40 to be eligible for the exam
- Exam is closed book and includes 30 multiple-choice questions
- Pass mark: 21 out of 30 (70%)
- Exam duration: 60 minutes
- Delegates receive assignment results within two business days and can then schedule their exam with PeopleCert
All PeopleCert certifications from 2023 must be renewed after three years.
Hands-on learning
Practical assignments are central to this course, enabling learners to:
- Analyse real-world strategic scenarios using the official case study
- Collaborate in groups to develop and present strategic responses
- Apply theoretical frameworks to operational challenges
- Receive instructor and peer feedback to improve performance
Assignments are submitted during allocated personal time in this intensive format.
ITIL 4 Leader: Digital and IT Strategy Dates
Next 3 available training dates for this course
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VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 10 Mar 2026
AVAILABLE
was £2,915
£1,699
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 05 May 2026
AVAILABLE
was £2,915
£1,699
OFFER!
BOOK NOW
VIRTUAL
QA On-Line Virtual Centre
3 DAYS
|
ALL DAY
Tue 01 Sep 2026
AVAILABLE
was £2,915
£1,699
Advance Your Career with ITIL 4 Leader: Digital and IT Strategy
Gain the skills you need to succeed. Enrol in ITIL 4 Leader: Digital and IT Strategy with Newto Training today.