Course Duration
3 Days
ITIL
Authorized Training
ITIL and Service Management
Course cost:
£2,760.00
ITIL and Service Management Certification Overview
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course. This ITIL course is focussed on the practice (subject of) Business relationship management rather than the ‘how to’ of Business relationship management.
There is 90 minutes, closed book, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certification is required.
Target audience
This course is suitable for:
- Professionals or organisations seeking to understand the BRM discipline
- Individuals involved in aligning IT services with business strategy
- Delegates working toward the ITIL Practice Manager designation
- Stakeholders aiming to improve value delivery through service relationships
Note: This course is not intended for individuals currently employed as or seeking employment as Business Relationship Managers. Such individuals should consider the APMG Business Relationship Management Practitioner course instead.
Learning Objectives
By the end of this course, learners will be able to:
- Understand the key concepts of Business Relationship Management
- Understand the BRM value streams and processes
- Know how to develop the BRM capability in an organisation
- Know how to apply the BRM models and techniques
- Understand BRM roles, skills, and organisational solutions
- Understand how information and technology supports and enables BRM
- Understand the role of partners and suppliers in BRM
ITIL(R) 4 Specialist: Business Relationship Management Course Content
Introduction to Business Relationship Management
- Overview of the BRM practice and its purpose within ITIL
- The role of BRM in co-creating value with stakeholders at strategic and tactical levels
Value of BRM within the service value system
- The BRM practice in the context of ITIL’s four dimensions
- Relationship to the Information and Technology, and Partners and Suppliers dimensions
Capabilities of the BRM practice
- Core capabilities required for an effective BRM function
- Key stakeholder identification, analysis, and engagement approaches
- Continual improvement of stakeholder relationships
BRM roles, skills, and organisational design
- Typical roles and responsibilities in BRM
- Knowledge and skills associated with effective BRM practitioners
- Organisational models and support structures for embedding BRM
Models, techniques, and tools
- Commonly used BRM models and techniques
- Supporting metrics for measuring BRM outcomes and maturity
- Overview of how to apply the ITIL Maturity Model to assess BRM capability
Knowledge sharing and collaboration
- Opportunities for learning from peers during the course
- Practical examples and case-based discussions to reinforce understanding
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 26 out of 40 (65%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Delegates will benefit from:
- Engaging case studies focused on stakeholder management
- Guided analysis of BRM frameworks and organisational scenarios
- Group exercises exploring service relationships and value creation
- Opportunities to network and share experiences with peers
Upcoming Dates
Dates and locations are available on request. Please contact us for the latest schedule.
Advance Your Career with ITIL(R) 4 Specialist: Business Relationship Management
Gain the skills you need to succeed. Enrol in ITIL(R) 4 Specialist: Business Relationship Management with Newto Training today.