Course Duration
2 Days
DevOps
Authorized Training
ITIL and Service Management
Course cost:
£1,555.00
ITIL and Service Management Certification Overview
DevOps doesn't eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream. It focuses specifically on ITSM in a DevOps context and supports those organisations with mature ITSM programmes who are struggling to accelerate and modernise ITSM in support of DevOps.
The course helps organisations introduce new ways of thinking and new ways of working.
This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
Target Audience
The target audience for the ITSM for DevOps course are professionals including:
- Anyone interested in modernising ITSM processes in support of a DevOps or Digital Transformation
- ITSM process owners, process managers, and stakeholders
- IT transformation leaders, coaches, and managers
- Consultants guiding their clients through DevOps-related process improvement initiatives
Learner Materials
- Sixteen (16) hours of instructor-led training and exercise facilitation
- Participation in exercises designed to apply and practice value stream mapping
- Sample documents, templates, tools and techniques
- Access to additional reference sources
Non-Certification Add-On
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Prerequisites
There are no prerequisites to attending ITSM for DevOps, but familiarity with DevOps and IT service management (e.g. ITIL®) processes is recommended.
Learning Objectives
The learning objectives for this non-certification course include a practical understanding of:
- The DevOps transformation
- How ITSM is viewed as a constraint
- How DevOps introduces new ways of thinking and working
- How to adapt ITSM processes in support of DevOps
- ITSM process integration and automation
- How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
ITSM for DevOps Course Content
Course Introduction
- Course Goals
- Course Agenda
Introduction
- The Promise of DevOps
- The Reality of DevOps
- DevOps and Digital Transformation
- The Role of ITSM
- Assignment: Why ITSM is Considered a Constraint
Accelerating ITSM for DevOps
- New Ways of Thinking
- Assignment: Identifying Key Principles
- New Ways of Working
- New Ways of Communicating and Collaborating
ITSM, DevOps and the IT Value Chain
- Assignment: Integrating ITSM and DevOps
- Process Acceleration Techniques
Adapting Change Management
- What and Why
- ITSM and DevOps Perspectives
- Assignment: What Problems Do We Need to Solve?
- Techniques for Accelerating
- Leveraging Automation
Adapting Release Management
- What and Why
- ITSM and DevOps Perspectives
- Assignment: What Problems Do We Need to Solve?
- Techniques for Accelerating
- Leveraging Automation
Adapting Configuration Management
- What and Why
- ITSM and DevOps Perspectives
- Techniques for Accelerating
- Leveraging Automation
- Assignment: What Culture Changes are Needed to Evolve Change, Release and Configuration Management?
Adapting Event Management
- What and Why
- ITSM and DevOps Perspectives
- Techniques for Accelerating
- Leveraging Automation
Adapting Incident Management
- What and Why
- ITSM and DevOps Perspectives
- Assignment: Improve the Flow of Information Between Dev and Ops
- Techniques for Accelerating
- Leveraging Automation
Adapting Problem Management
- What and Why
- ITSM and DevOps Perspectives
- Techniques for Accelerating
- Assignment: Mastering Problem Management
- Leveraging Automation
Adapting Knowledge Management
- What and Why
- ITSM and DevOps Perspectives
- Techniques for Accelerating
- Leveraging Automation
Adapting the Service Desk
- Impact of DevOps on the Service Desk
- Evolution of the Service Desk
- Leveraging Automation
- Assignment: Using Kanban to Balance Planned and Unplanned Work
Adapting to the New Reality
Mastering Continuous Improvement
Assignment: Coordinating Improvement Initiatives
Leveraging Agile Service Management
- Assignment: Demonstrating the Value of ITSM and DevOps
Enabling Continuous Learning
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Upcoming Dates
Dates and locations are available on request. Please contact us for the latest schedule.
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