IT Helpdesk Technician Course Online with Job Guarantee & Bootcamp
Become an IT Helpdesk Technician
Start your IT career as an IT Helpdesk Technician and earn an average salary of £34,000 per year.
Award-winning training provider
80 hours of live instructor-led classroom training
2 certifications from CompTIA & Microsoft
Course cost:
£1495
Course Overview
Our award-winning IT Helpdesk Technician career programme will help you to stand out from the crowd with 5 training modules, official qualifications and practical training to start your IT career. At the end of this course, you will have extensive knowledge of: Hardware, Software, Networking & Security.
The ideal launch point for an IT career is to start off in an IT Support or IT Technician role. These types of roles will serve as a platform for you to then develop, specialise and grow into: Cyber Security, Networking, Cloud Computing, Data. Or you can choose to work your way up the IT Support ladder into more specialised senior roles.
Empowering Your Future in Tech
Why Choose Newto Training ?
93% exam pass rate
Rated Excellent on Trustpilot
Job guarantee or 100% of your
course fees refunded
CompTIA Award Winning
Training Partner
Forescout Authorised
Training Partner
Microsoft Partner
Newto Training Reviews
What Our Happy Alumni Say About Us
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
I had absolutely no experience in this field, but Newto Training recognised my potential and supported me every step of the way. The real-life scenarios were invaluable in making me job-ready.
The tutors at Newto are consistently patient, clear and more than willing to help. I couldn't have asked for a better learning environment.
From day one I felt welcomed and supported. The live sessions were interactive and the resources well thought-out. I passed my exam on the first attempt thanks to them.
I was nervous about switching careers but the practical approach and continual 1-to-1 support gave me the confidence I needed to succeed."
The training material was excellent, and the instructors really brought the subject to life with hands-on lab work. I feel fully prepared for the workplace."
What impressed me most was the flexibility and responsiveness of the support team. Whenever I had a question, they were there even outside of normal hours.
The course structure was superb. A great mix of theory and practice delivered at a pace that made sense even for beginners. Highly recommended.
Switching into IT felt overwhelming, but Newto Training made the journey manageable and quite enjoyable. Their coaching style is top class.
I particularly appreciated the way complex topics were broken down into manageable chunks, and the tutor actively encouraged questions at every stage.
The live-taught interactive classes set Newto apart from other providers. It wasn't just video-based learning and the real engagement made all the difference.
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
The cyber course exceeded my expectations. They've been on hand for everything and are constantly in touch with me
The resources provided were spot on and the teaching style made everything easy to understand. I particularly appreciated the extra help offered when needed.
Enrolling with Newto was one of the best decisions I've made. The job-readiness focus, strong teaching and excellent support all stood out.
I completed my SQL course and now feel confident in my skills. The real-world examples and supportive tutors made it all click.
I've just passed my AZ-900 exam thanks to the support received from Ken in the boot camp and his exam preparation sessions.
I've gained a qualification and the confidence to use it in real-world scenarios.
Their commitment to student success is obvious from the personalised guidance to the quality of delivery. I'd recommend them without hesitation.
Every tutor I encountered was professional, encouraging and keen to see me succeed. That personal touch made a big difference.
I'm now in a role I once thought was out of reach, thank you to the all the team
The bootcamps were excellent, we were given practical projects to complete and I feel so much more confident with my coding skills
Kickstarting Careers at Top Companies
We’re proud to see our learners thrive at global industry leaders.
Built for Your Success
Courses Included
CompTIA ITF+
There are 6 key skills that you will learn during your CompTIA ITF+ studies:
- IT Concepts & Terminology
- Infrastructure
- Applications and Software
- Software Development
- Database Fundamentals
- Security
CompTIA A+
There are 9 key skills that you will learn during your CompTIA A+ studies:
- Hardware
- Operating Systems
- Software Troubleshooting
- Networking
- Hardware & Networking Troubleshooting
- Security
- Mobile Services
- Virtualisation & Cloud Computing
- Operational Procedures
CompTIA Network+
There are 5 key skills that you will learn during your CompTIA Network+ studies:
- Networking Concepts
- Infrastructure
- Network Operations
- Network Security
- Network Troubleshooting & Tools
Microsoft Azure Fundamentals
There are key skills that you will learn during your Microsoft Azure Foundations studies:
- Cloud Concepts
- Core Azure Services
- Core Solutions & Management Tools on Azure
- General Security and Network Security Features
- Describe Identity, Governance, Privacy & Compliance Features
- Azure Cost Management & Service Level Agreements
CompTIA Security+
There are 5 key skills that you will learn during your CompTIA Security+ studies:
- Attacks, Threats & Vulnerabilities
- Architecture & Design
- Implementation
- Operations & Incident Response
- Governance, Risk & Compliance
Meet Your Tutors
Learn from industry-certified experts who bring real-world experience into every lesson.
Kennedy
Tutor
Kennedy is a certified Microsoft Instructor with over 10 years of experience helping students succeed in IT. He holds certifications in CompTIA, Microsoft, and Forescout, and is known for his easy-going teaching style. Kennedy explains things in a simple, calm way and makes learning practical by focusing on projects that let students put their skills into action. Always approachable and ready to help, he creates a supportive learning environment where students feel confident to grow and achieve their goals.
Student Feedback
Kennedy, my trainer, broke down complex topics into simple, manageable lessons, and the practice exams were spot-on in helping me prepare for the real thing. I especially appreciated the ongoing support. It was reassuring to know that if I had a question, help was only a message away. - Joyce
Baula
Tutor
Baula has over 15 years of experience in cyber security, including working as a Cyber Security Engineer at Orange. He holds 17 IT certifications across CompTIA, Cisco, Forescout, ISC2 and Trend Micro. Baula is a certified instructor across multiple vendors and has been teaching students for 5 years. With a passion for making tricky topics easy to understand, Baula brings real-world insights and hands-on knowledge to every class, helping learners gain the skills and confidence to succeed in IT.
Student Feedback
A big thank you to the Newto team for all their help. I've just passed my final exam today. It's been quite a journey, sometimes it was easy, sometimes difficult, but definitely worth it! Thanks to Baula for the amazing Zoom sessions. - Janos
Jerry
Tutor
Jerry brings over 30 years of experience in IT, with a strong background as a Systems
Administrator and more than 15 years specialising in Cyber Security. His career has spanned government, education, and self-employment.. For the past 5 years, Jerry has been dedicated to teaching, combining his industry expertise with a passion for helping others succeed. He holds over 10 certifications from Microsoft and CompTIA, equipping him with both the technical depth and practical knowledge to guide learners at all levels.
Student Feedback
The A+ boot camp with Newto Training has been brilliant. I looked forward to every Tuesday, Wednesday, and Thursday evening with Jerry, a highly experienced tutor who takes his time to explain things in the simplest way. A month into the course and it's becoming even more interesting. - Steve
Pius
Tutor
Pius is a cyber security professional with over 5 years of industry experience, holding a BSc in Cybersecurity. He currently works as a Security Engineer at a global MSSP, having previously served as an Associate Security Consultant at a leading consultancy. Skilled in security operations, threat detection, and cloud security, Pius is certified in SecurityX, CEH, SC-300, AZ-500, SC-200, CompTIA Security+, CompTIA CySA+, and Splunk Cloud Admin.
Student Feedback
I passed my Security+ exam yesterday. Practising and properly understanding the questions is so important! Pius will show you how to break down and read the questions during the exam prep sessions and he gives you confidence. - Mike
Support Every Step Of The Way
At Newto Training we support and nurture you from start to finish, with our IT Helpdesk Technician career programmes we include:
Mentorship
Live Online Learning
Live Labs
5-Day Practical Training
Official Exams
Project Work
Job Guarantee
Mentorship
Mentorship
Throughout your journey, you’ll be fully supported by our dedicated team of IT Mentors, each highly qualified in their specialist areas to ensure you’re always learning from true experts. From your very first session through to course completion, our mentors are there to guide, coach, and encourage you every step of the way.
Support is flexible and accessible, whether through interactive online classrooms, personalised one-to-one meetings, or quick responses via email, so you’re never left without help when you need it most. No question is ever too simple or too complex. Our mentors are committed to making sure you feel confident, supported, and ready to succeed.
Live Online Learning
Live Online Learning
Take your learning experience to new heights with 80 hours of live instructor-led online classroom training.
Over a series of 4 months our instructors will take you through the course syllabus, giving you the opportunity to learn in a live environment, ask questions and interact with other students.
Live Labs
Live Labs
Live Labs from CompTIA provide you with a virtual, hands-on environment to practice and apply what they are learning in real time. Instead of just studying theory, you can work through practical scenarios that replicate real-world IT systems, tools, and challenges.
This gives you the chance to build confidence, strengthen problem-solving skills, and gain practical experience without needing expensive equipment or risking mistakes on a live network.
By engaging with Live Labs, students can reinforce their knowledge, prepare more effectively for certification exams, and develop the job-ready skills that employers value.
5-Day Practical Training
5-Day Practical Training
Our 5-day work experience programme offers aspiring IT professionals the chance to gain practical skills and real-world insight into ethical e-waste management.
Hosted by The Edinburgh Remakery—a Queen’s Award-winning environmental charity and social enterprise. You’ll work alongside experts to repair and refurbish tech, learn device troubleshooting, and understand responsible e-waste recycling.
You’ll also gain invaluable cyber security experience through an internal audit for ISO27001, assessing vulnerabilities and security protocols.
This opportunity enhances your CV, builds confidence, and provides a reference to support your future career in IT.
Official Exams
Official Exams
Benefit from undertaking two internationally recognised qualifications.
Obtaining the CompTIA A+ and Microsoft Azure Fundamentals exams will validate your skillset and help you to gain an IT role.
Project Work
Project Work
As part of the IT Helpdesk Technician career programme, you’ll gain hands-on experience through project work designed to mirror the challenges faced in real IT environments. You’ll start by mastering essential skills such as troubleshooting, printer management, backup and disk partitioning, and network mapping, building a solid technical foundation to support more advanced concepts.
Your networking expertise will then be developed using Cisco technologies, where you’ll explore wireless management, VLAN configuration, routing protocols, server administration, and port security, giving you the practical knowledge required to manage and secure modern networks.
In addition, you’ll work with Microsoft Azure to deploy Infrastructure and Platform as a Service (IaaS and PaaS), manage storage accounts, configure virtual networks, implement security measures, and manage IoT (Internet of Things) solutions. Together, these projects not only reinforce your technical skills but also prepare you to confidently step into real-world network engineering roles.
Job Guarantee
Job Guarantee
At the end of your career programme, our dedicated recruitment service is designed to give you the tools and confidence to step straight into your new role. You’ll receive a full CV edit and take part in workshops that show you how to structure and present your CV effectively, along with a professional LinkedIn profile rewrite to ensure you stand out to employers online.
To prepare you for the hiring process, we provide comprehensive interview coaching, including full interview preparation and realistic mock interviews, so you can practice your responses and build confidence. With each of our career programmes, we also provide a job guarantee to help you start your IT career.
Thanks to our strong partnerships with a wide range of global brands and small to medium-sized businesses across the UK, we’ll connect you with real opportunities and support you all the way into your first role.
Your Roadmap to a Rewarding Career
The Steps for IT Success
Step One
Start your studies with the CompTIA IT Fundamentals training module before then moving onto the CompTIA A+ module within your training portal.
Once you progress onto the CompTIA A+ module you will be granted to our month long CompTIA A+ boot camp for 4 weeks (you can join this as many times as you like)
Read MoreStep Three
Next up is our live instructor-led CompTIA Network+ & Microsoft Azure Fundamentals bootcamps which will be taught over the next 2 months with real-world project work to boost your CV.
After completing these modules, you will partake in revision classes for your Microsoft Azure Fundamentals exam.
Read MoreCareer Paths & Salary Projections
01
First Line Support
£25,000
02
Second Line Support
£32,500
03
Third Line Support
£37,000
04
IT Manager
£54,000
With average salaries of £34,000, IT Helpdesk Technician roles remain a stable and rewarding career path in the UK’s tech sector, offering both financial security and diverse opportunities for progression.
Trusted by the Industry
CompTIA Award Winner
Newto Training has been honoured with the prestigious Delivery Partner Rising Star Award at the 2024 CompTIA EMEA Member and Partner Conference.
This award demonstrates our commitment to excellence for our students and we couldn’t be prouder of this achievement.
CompTIA Honours Newto Training
CompTIA has recognised training partners for their commitment to skills development and growing the global tech workforce.
“We’re proud to celebrate our partners’ contributions to building a stronger tech workforce.” — CompTIA
In Partnership With
Frequently Asked Questions
What's the best order of study?
We would recommend that you follow the CompTIA timeline and start with your CompTIA IT Fundamentals, CompTIA A+, followed by your CompTIA Network+, Microsoft Azure Fundamentals and then finally the CompTIA Security+ module.
When can I sit my exams?
We would recommend that you complete your studies first as well as your Live Lab and attend our exam preparation sessions to give you the best chance of passing each of the exams first time.
Can I upgrade my course at any time?
Yes, you can choose to upgrade your course or add on any desired modules, Live Labs or exams.
How does your job guarantee work?
To qualify for the job guarantee you must have completed all the course material, in-house exams, Live Labs and passed the official qualification you have chosen with your training programme. If you are on a payment plan you must ensure that you have kept up to date with the payment schedule.
Once you have completed all the required learning Newto has 6 months from that date to provide you with a job offer guarantee. This is subject to you not defaulting on any of the above, as well as working alongside our recruitment team.
If no job interview is provided then we will refund 100% of your money minus the cost of the examinations and Live Labs.
Start Your Career in IT Support
Gain the practical skills and certifications needed to succeed. Join the IT Helpdesk Technician Career Programme at Newto Training.